Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction
نویسندگان
چکیده
منابع مشابه
Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction
Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field. Despite this, there is little empirical literature on the behavior of the internal customer (IC) in FBs or how businesses increase their satisfaction. Basing our work on psychological theories and with both quantitative and qualitative informati...
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ژورنال
عنوان ژورنال: Frontiers in Psychology
سال: 2017
ISSN: 1664-1078
DOI: 10.3389/fpsyg.2017.01266